Course curriculum

  • 1

    1. Welcome to eteaket!

    • Welcome from eteaket Founder & MD Erica
    • Welcome to the eteaket tea-m!
    • eteaket Organisational Structure
    • Handbook
  • 2

    2. Health & Safety

    • Fire Safety
    • COSHH
    • Alcohol
    • Food Safety and Hygiene
  • 3

    3. Open & Close

    • Opening & Closing
  • 4

    4. Barista & Tea Service

    • Barista & Tea Service
    • Barista Cheat Sheet
    • Cocktails
    • Matcha Latte
  • 5

    5. Floor Service & Point of order

    • Greeting & Seating
    • Taking Customers Order
    • Tea Service
    • Afternoon Tea
  • 6

    6. Using the Till

    • Putting Orders on the till
    • Opening/Editing The Tables
    • Payment
    • Payment - izettle
  • 7

    7. Emails & Phone communication

    • Answering the phone
    • Managing the Inbox
    • Guest Wifi
  • 8

    8. Bookings

    • Tearoom Bookings Through Website
    • Daily Booking Sheet
    • Large Bookings & Events
  • 9

    9. Deliveroo

    • Deliveroo
  • 10

    10. Introduction to the world of tea

    • What exactly is tea?
    • What exactly is tea?
    • What exactly is leaf tea?
    • Tea Growing Regions
  • 11

    11. Tea Production

    • Tea Production Process
    • Black Tea Production
    • Green Tea Production
    • White Tea Production
    • Grading
  • 12

    12. eteaket Tea Range

    • Black Tea
    • Green Tea
    • White Tea
    • Oolong Tea
    • Infusions
    • Retail Packaging
    • Ethical Tea Partnership
    • Tea in Mind | Pause. Rebalance. Thrive.