eteaket Tea Room Onboarding

Welcome to the eteaket Tea Room Tea-m! This online on-boarding training is designed to give you an overview of eteaket and provide you with knowledge to complete each aspect of your role. It will be heavily supplemented with in-person training.

Buy £100.00

Course curriculum

1

1. Welcome to eteaket!
- Welcome from eteaket Founder & MD Erica
- Welcome to the eteaket tea-m!
- eteaket Organisational Structure
- Handbook
2

2. Health & Safety
- Fire Safety
- COSHH
- Alcohol
- Food Safety and Hygiene
3

3. Open & Close
- Opening & Closing
4

4. Barista & Tea Service
- Barista & Tea Service
- Barista Cheat Sheet
- Cocktails
- Matcha Latte
5

5. Floor Service & Point of order
- Greeting & Seating
- Taking Customers Order
- Tea Service
- Afternoon Tea
6

6. Using the Till
- Putting Orders on the till
- Opening/Editing The Tables
- Payment
- Payment - izettle
7

7. Emails & Phone communication
- Answering the phone
- Managing the Inbox
- Guest Wifi
8

8. Bookings
- Tearoom Bookings Through Website
- Daily Booking Sheet
- Large Bookings & Events
9

9. Deliveroo
- Deliveroo
10

10. Introduction to the world of tea
- What exactly is tea?
- What exactly is tea?
- What exactly is leaf tea?
- Tea Growing Regions
11

11. Tea Production
- Tea Production Process
- Black Tea Production
- Green Tea Production
- White Tea Production
- Grading
12

12. eteaket Tea Range
- Black Tea
- Green Tea
- White Tea
- Oolong Tea
- Infusions
- Retail Packaging
- Ethical Tea Partnership
- Tea in Mind | Pause. Rebalance. Thrive.